TalkScams Team · Source-backed educational guide · Not a community report
Fake order-quality refund message steals login information
A text may claim that a retailer recalled or failed a quality inspection on a previous purchase and that a refund is ready. The link can lead to a phishing page instead of a real refund process.
Source: U.S. Federal Trade Commission · Original advisory date: 2025-07-24
This summary is not a firsthand report or an endorsement or partnership by the source.
Warning signs to recognize
- The refund is offered through an unexpected text link rather than your order account.
- The seller's identity and payment protections cannot be verified
How to check or protect yourself
- Open the retailer's legitimate website or app directly to check the order.
- Retain receipts and report suspicious merchants to the marketplace or FTC