TalkScams Team — educational discussion
Online order arrives but is very different from the advertised product — warning signs and safety checks
TalkScams Team discussion starter — an educational scam scenario, not a victim account.
What is the scam pattern?
A fraudulent shop can advertise a recognizable product and send a counterfeit or low-quality substitute instead. The FTC notes that paid social-media ads are not proof the merchandise or seller is genuine.
Warning signs to recognize
1. The listing uses polished brand photos but gives vague manufacturer details.
2. The seller's identity and payment protections cannot be verified
How to check or protect yourself
1. Keep screenshots of the offer and contact your card company about disputes.
2. Retain receipts and report suspicious merchants to the marketplace or FTC
Discuss with the community
How would you verify the seller, payment method and return policy before buying?
Original government advisory: https://consumer.ftc.gov/consumer-alerts/2025/11/how-avoid-online-shopping-scam-holiday-season